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Kong is seeking a Senior Technical Writer to join its growing documentation team. Kong is an AI Connectivity Company building the connectivity layer for AI, trusted by Fortune 500 companies and AI-native startups. The platform enables organizations to secure, manage, accelerate, govern, and monetize API and AI traffic across any model and cloud.
In this role, you will own the end-to-end documentation strategy for specific product areas, going beyond writing to understand how documentation influences adoption, reduces support burden, and surfaces unmet use cases. You will develop, write, and edit high-quality technical documentation including API docs, developer guides, reference documentation, and release notes for diverse audiences.
Key responsibilities include:
- Creating and maintaining clear, accurate technical documentation across multiple formats
- Collaborating with product managers, engineers, and other writers to gather information and ensure accuracy
- Conducting research and interacting with subject matter experts to understand product functionality
- Testing documentation content and utilizing CLI tools to validate software features
- Managing documentation lifecycle including updates, revisions, and deprecation of outdated content
- Implementing and improving documentation processes, standards, and version control using Git
- Reviewing documentation for technical accuracy and adherence to guidelines
- Contributing to project planning for documentation deliverables
- Partnering with product and field teams to identify documentation gaps blocking user success
- Proposing content investments based on user behavior, support tickets, and adoption data
- Actively participating in product management discussions to align documentation with strategy
Requirements:
- 3+ years of technical writing experience in a software development environment
- Proven expertise in software documentation, including API documentation and developer guides
- Understanding of API testing and relevant tools
- Proficiency with Command Line Interface (CLI)
- Solid experience with Git for version control and collaboration
- Demonstrated ability to perform thorough research and synthesize complex technical information
- Excellent written and verbal communication skills with keen attention to detail and accuracy
- Experience with documentation maintenance, document management, and review processes
- Experience treating documentation areas as products—setting priorities based on user impact and adoption
- Ability to work independently and collaboratively in a fast-paced environment
- Strong problem-solving and debugging skills
- Experience or interest in AI is desired
