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Viva.com is Europe's first Tech Bank for Businesses, revolutionizing omnichannel payment acceptance with card issuing, loans, and deposit accounts across 22 EU countries. Licensed by the Bank of Greece and operating under the EU FOS regime, the company pioneered Tap on Any Device technology and is now leading the transition to All-in-One business solutions through a dynamic ecosystem of 450+ tech partners.
You will lead and manage a team of Client Relationship Representatives (both in-house and field-based) in the North East region. This is a hands-on management role where you'll develop and execute strategies to achieve team targets, ensure outstanding customer service, monitor performance, provide coaching and feedback, and handle escalated client issues. You'll foster a collaborative team environment while maintaining organized scheduling and diary management. The role requires comfort with AI-powered tools and a mindset open to AI-enhanced working environments.
This is a permanent position via an Employer of Record (EOR) with an attractive performance-based bonus linked to individual and collective targets, plus a comprehensive benefits package including allowances and group medical coverage.
**Requirements:**
- Minimum 5+ years of experience in business development within a fast-paced environment, preferably in a financial services institution
- Understanding of financial products/services features and advantages
- Experience with Customer Relationship Management (CRM) systems
- Proven leadership and team management experience
- Demonstrated track record in business development and business services promotional activities
- Resiliency and ability to handle objections effectively
- Computer literacy and an AI tech mindset
- Excellent communication and interpersonal skills
- Fluent in English and Italian
