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inDrive is seeking a Delivery Hub Supply Supervisor to own the end-to-end courier and cargo onboarding flows, verification processes, and regulatory compliance for Ecuador. You will sit within the Supply department, which builds and protects the supply base across all geographies, and bridge the gap between regulatory rigor, product experience, and funnel conversion.
Key Responsibilities:
- Own the courier and freight registration and verification funnel end-to-end in Ecuador, holding final accountability for conversion rate and the aha-moment metric.
- Develop the WatchDocs (registration platform) flow with the product team and configure forms for the country.
- Monitor funnel metrics, diagnose anomalies, and run drop-off research through surveys, courier calls, and field tests with local teams.
- Plan and execute WatchDocs data migrations from old to new platforms in Ecuador, tracking impact on registrations and conversion to avoid supply disruption.
- Own KYC, identity verification, and document requirements for the Courier and Freight verticals in Ecuador.
- Drive compliance platform features with engineering teams and maintain central compliance dashboards.
- Represent Delivery Hub in cross-vertical compliance discussions, balancing legal and regulatory risk against funnel performance with data-backed arguments.
- Prepare Ecuador for upcoming regulatory changes (e.g., labor and platform reforms) and support new launches in highly regulated environments.
- Run supply funnel optimization projects, quantifying business impact (conversion, GMV, Net Revenue) with analytics.
- Own onboarding and compliance streams in quarterly and annual planning, maintaining single-source dashboards and decision-oriented materials for senior leadership.
- Support the launch of the fleet project in Ecuador.
Requirements:
- 4+ years in project management or operations within ride-hailing, delivery, or marketplace platforms in Ecuador. Hands-on experience with registration/onboarding funnels, identity verification (KYC), or regulatory projects in these markets is a strong advantage.
- Proficiency in SQL (BigQuery) for independent data extraction and validation; experience building BI dashboards (Tableau or similar); mastery of project management tools (Jira, Confluence).
- Deep understanding of KYC/identity verification flows and core marketplace metrics (GMV, active supply, done rate, activation, funnel conversion), including local document and verification requirements in Ecuador.
- Strong ability to translate complex legal and regulatory mandates in Ecuador (e.g., labor and platform regulations) into clear product requirements while quantifying their business impact.
- Fluent in Spanish and English; Portuguese is an advantage. Strong communication skills for working with local teams across Ecuador. Confident pushing back on stakeholders with data when proposed requirements threaten conversion.
- Extreme end-to-end ownership, pragmatic problem-solving in fast-changing regulatory environments, high execution discipline, and a long-term strategic vision.
