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Braintrust is an agent observability platform used by teams at Notion, Stripe, Box, OpenAI, and Cloudflare to trace agents, identify issues, and run evaluations. The company is hiring Developer Support Engineers to provide technical support to developers building LLM-powered applications.
In this role, you will diagnose and resolve API and SDK issues directly with customers, working through Python or TypeScript codebases. You'll reproduce customer-reported bugs, collaborate with Engineering to fix them, and own support communications primarily via Slack and email. A key responsibility is writing and maintaining knowledge base documentation that helps future developers move faster.
You'll identify opportunities to improve the developer experience, write scripts and internal tooling to enhance support workflows, and participate in on-call rotations for critical issues. The role includes providing technical mentorship to cross-functional peers, capturing customer feedback for Product and Engineering, and developing strategies to improve developer experience and product reliability.
The ideal candidate has experience supporting developer-facing products as a Software Engineer, Customer Engineer, Developer Success Engineer, or Technical Account Manager. You should be comfortable writing, debugging, and reasoning through Python and/or TypeScript codebases, and able to learn APIs and SDKs quickly. Strong communication skills—especially explaining complex technical issues clearly and empathetically—are essential.
Bonus qualifications include experience with developer tools, ML infrastructure, or observability platforms; familiarity with OpenAI or Anthropic APIs; comfort with datasets and evaluation metrics; experience contributing to support tooling or documentation; prior experience as a senior technical team member or tech lead in high-growth environments; and experience submitting production PRs to fix customer-impacting issues. Cloud certifications or experience with containerized environments (Terraform, Kubernetes) are also valued.
