SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Zscaler is seeking a Designated Support Engineer III to join its Technical Assistance Center (TAC) in a hybrid role based in Bangalore or Mohali, India. You will serve as the highest level of technical support, resolving the most complex and critical issues escalated from Level I and Level II support engineers.
In this role, you will provide advanced phone and email consultation to independently debug complex security and network problems. You will interface directly with the Engineering team to assist customers with testing and troubleshooting, reproduce customer issues to verify problems, and provide feedback to Engineering and Operations teams. You will create detailed entries in the technical support database to document incident resolutions not found in the knowledge base, and contribute input on product and code changes based on your understanding of product direction and customer use cases.
You bring 5+ years of support and networking experience, including general firewalls and packet filtering troubleshooting. You have a strong understanding of common network and application protocols, with hands-on experience in GRE and IPSec configuration and troubleshooting, PAC files, and network troubleshooting tools like Wireshark, traceroute, and MTR. Deep expertise in Authentication (SAML, Kerberos), application layer protocols, HTTP methods, and tools like Fiddler is essential. You are proficient with IPv4, IPv6, routing, and DNS.
Preferred qualifications include prior knowledge of Forward Proxy and cloud environments (AWS, Azure), direct experience in Firewall and VPN/Zero Trust environments, and familiarity with Linux, Windows, and macOS operating systems.
Zscaler is an AI-forward enterprise that accelerates digital transformation through its cloud-native Zero Trust Exchange platform, protecting customers from cyberattacks and data loss. The company values impact over activity, customer obsession, collaboration, and accountability. You will work in an environment that emphasizes constructive debate, high-quality execution, and leveraging intelligent systems to stay ahead of evolving threats.
