SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Cohesity is the leader in AI-powered data security, serving over 13,600 enterprise customers including 85+ Fortune 100 companies. The company combines Cohesity with Veritas' enterprise data protection business to deliver comprehensive data security and protection solutions across on-premises, cloud, and edge environments.
As a Designated Senior Technical Support Engineer (DSRE), you will deliver high-touch technical support for Cohesity NetBackup Software and Flex Appliances to high-profile, high-impact customers. You will troubleshoot and resolve complex data protection issues across traditional platforms, NetBackup Appliances, cloud environments, databases, and more.
Key responsibilities include:
- Provide enterprise-level technical product support utilizing advanced troubleshooting methodologies
- Manage a diverse caseload of challenging problems varying in priority and impact
- Reproduce customer environments for troubleshooting and root-cause analysis
- Collaborate with internal teams and stakeholders to ensure customer expectations are met and support renewals
- Research and provide technical advisement and best practices to optimize customer product performance
- Mentor and develop junior team members to strengthen technical capabilities
- Contribute to Knowledge Management content to improve technical solutions available to customers and peers
- Provide feedback on product quality and process improvements
- Occasional travel for customer site visits and departmental meetings (less than 10% annually)
You will work closely with highly skilled engineers, focusing on supporting NetBackup estates and delivering flawless support to global customers.
Requirements:
- Bachelor's Degree in Computer Science, Business Administration, or equivalent professional experience
- Extensive work experience with enterprise data backup solutions, particularly NetBackup or InfoScale
- Demonstrated expertise providing enterprise-level technical support with advanced troubleshooting methodologies on NetBackup Core and Appliance functionalities or InfoScale
- Expert-level knowledge of contemporary Operating Systems, Cloud Platforms, Advanced Networking Concepts, Storage, and Computer Security Concepts
- Expert-level knowledge of NetBackup features and NetBackup Appliances or InfoScale (required)
- Demonstrated capability to learn emerging products and technologies with minimal documentation
- Excellent verbal and written communication skills
- Fluent Spanish and/or Portuguese highly desired
- Ability to self-manage fluctuating workload while servicing multiple demanding customers
- Strong ability to build and maintain productive partnerships with internal and external stakeholders
- Sound judgment and creativity in identifying solutions within defined practices and policies
