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Hippocratic AI is seeking a Deployment Strategist for Payors to lead customer deployments that translate AI into measurable operational outcomes for health plans and payor organizations. You will serve as both a strategic partner and execution lead, working closely with customers to plan implementations, coordinate cross-functional teams, drive adoption, and ensure each deployment delivers value in complex administrative, care management, and member-facing workflows.
In this role, you will own major payor deployments from planning through launch and long-term impact. By day 90, you will have supported or led your first major deployment through a successful implementation milestone, built strong working relationships with key customer stakeholders, identified operational risks and dependencies early, and contributed to deployment playbooks. At 12 months, you will have led multiple payor deployments across a range of customer environments and use cases, become a trusted partner to customer and internal teams, and helped standardize implementation processes.
Key responsibilities include:
- Lead deployment planning and execution for payor customers, ensuring clear timelines, ownership, milestones, and successful outcomes
- Partner with customer stakeholders to understand business priorities, operational workflows, compliance considerations, and constraints, then translate them into actionable deployment plans
- Coordinate across deployment, product, engineering, and customer-facing teams to keep implementations aligned and moving forward
- Drive implementation readiness, including stakeholder alignment, rollout sequencing, training plans, risk tracking, and launch preparation
- Identify blockers early and proactively resolve issues that could affect go-live timelines, member experience, or customer outcomes
- Help customers navigate rollout and adoption by setting expectations, building trust, and guiding them through organizational change
- Capture learnings from deployments and turn them into repeatable playbooks, templates, and best practices
- Use deployment insights to inform internal product and process improvements
You will work alongside implementation managers, engineers, product managers, customer success partners, and clinical experts. This role requires regular travel, typically 25-40% depending on deployment schedule, for on-site implementation support, customer meetings, training, and go-live activities.
Hippocratic AI is building the world's first healthcare-only, safety-focused LLM designed to transform patient outcomes at a global scale. The company was co-founded by CEO Munjal Shah and a team of physicians, hospital leaders, and AI pioneers from institutions like Johns Hopkins, Stanford, Google, Meta, and Microsoft. Recently raised $126M Series C at $3.5B valuation with total funding of $404M from leading healthcare and AI investors.
REQUIREMENTS:
- Experience in deployment, implementation, customer success, strategic operations, consulting, or related customer-facing role, ideally with enterprise or healthcare customers
- Strong understanding of payor-side healthcare workflows, operations, and organizational dynamics, either through direct experience in health plans or through customer-facing implementation work in payor environments
- Proven ability to manage complex customer engagements with multiple stakeholders across operations, clinical programs, IT, compliance, and executive functions
- Excellent communication skills, with ability to translate between customer goals, operational realities, and internal execution plans
- Strong project leadership and problem-solving skills, especially in fast-moving environments where priorities evolve and ambiguity is common
- Track record of driving execution across cross-functional teams and maintaining momentum through complex implementations
- Ability to balance strategic thinking with operational follow-through, ensuring plans convert into measurable outcomes
- BA/BS degree required
PREFERRED QUALIFICATIONS:
- Direct experience working with health plans, managed care organizations, payors, or adjacent healthcare organizations
- Familiarity with payor implementation challenges such as care management workflows, utilization management, member engagement, operational change management, and cross-functional coordination
- Experience building or improving repeatable deployment processes, playbooks, and delivery frameworks across multiple customer environments
- Comfort serving as a trusted advisor to customers while also handling detailed execution work
- Experience with AI, digital health, member operations tools, care navigation, or other technology deployments in healthcare settings
- Familiarity with healthcare compliance and operational requirements relevant to payor environments, including HIPAA and related data handling considerations
