SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 170,000 - 190,000 / annual
Rec is an AI-powered platform transforming the $3T global recreation industry by digitizing how people book activities, sign up for lessons, and join community sports leagues. The company operates at the intersection of a consumer product and an enterprise platform serving cities and recreation organizations. Founded by early Uber employees who later led teams at The Athletic and MasterClass, Rec combines builders from Google, Microsoft, Strava, Hipcamp, and Airbnb.
As Senior Deployment Strategist, you will be a core member of the early-stage team, responsible for the success of Rec's largest and most complex enterprise city partners. This is a strategic yet hands-on role that bridges sales, product, operations, and engineering.
Key responsibilities:
- Manage end-to-end customer lifecycle for enterprise city partners: onboarding, retention, growth, and renewals
- Own the customer relationship with city officials and senior leadership, serving as a trusted advisor
- Lead enterprise sales pursuits as the implementation and product expert, joining sales calls and managing complex implementations
- Build and scale customer success processes, playbooks, and operational standards that define excellent customer experience
- Synthesize learnings from customer interactions and translate them into actionable insights for product development and sales strategy
- Work cross-functionally with product, sales, and engineering to shape business decisions based on customer needs
This role requires someone who thrives in ambiguity, is comfortable managing senior stakeholders, and can drive results across long-term, complex projects. You'll have both the freedom and responsibility to become the domain expert for enterprise customer operations, while also executing hands-on work in an early-stage environment.
REQUIREMENTS:
- 3–6 years in Customer Success at a tech company/startup, top consulting firm, or finance firm (or combination)
- 2+ years managing enterprise-level clients (large corporate or government)
- Strong client-services experience; comfortable managing key relationships with senior stakeholders under pressure
- Strong communicator; able to distill data-driven insights and pitch tailored solutions
- Strategic problem solver; can break down ambiguous problems using first-principles thinking
- Exceptional project management skills; can juggle multiple complex projects and reprioritize quickly
- Entrepreneurial spirit with high drive and passion for building world-class operational processes
- Scrappy and resourceful; resourceful in achieving goals
