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Rohlik is the European leader in e-grocery across Central Europe, operating in the Czech Republic, Hungary, Austria, and Germany. The company owns its end-to-end operations, including all technology in-house, to deliver superior customer experience with fresh food from local farmers and artisans alongside broad supermarket selection.
The Last Mile Logistics team is seeking a Delivery Service Providers (DSP) Account Manager to lead DSP operations and strategy at the country level. This is a hands-on operational leadership role with full accountability for the Last Mile DSP budget (multi-million Euro scope) and responsibility for setting country DSP strategy, day-to-day partner management, and ensuring smooth operations, high service quality, and consistent performance monitoring.
Key responsibilities include:
- Lead end-to-end DSP operational strategy, ensuring sustainable performance and long-term partner success
- Own and continuously elevate DSP performance frameworks, driving KPI excellence through data-driven initiatives
- Provide governance over DSP compliance, ensuring alignment with contractual, labor, safety, and regulatory standards
- Act as primary liaison between DSP partners and last-mile leadership, shaping fleet strategy and capacity planning
- Spearhead process optimization and transformation initiatives to enhance efficiency and cost performance
- Anticipate operational risks at systemic level and design proactive mitigation strategies
- Drive cross-functional alignment with senior stakeholders and resolve complex operational challenges
- Translate advanced performance analytics into strategic insights for continuous improvement
- Communicate effectively at all organizational levels, including senior leadership
- Champion high-performance culture through data-driven decision-making and structured problem-solving
- Navigate ambiguity and shifting business priorities in a fast-paced environment
- Foster culture of safety, ownership, and continuous improvement
Requirements:
- 3–5+ years of experience in logistics, last-mile operations, transportation, or account management
- Experience managing third-party logistics providers or DSPs
- Strong commercial awareness and negotiation skills
- Excellent communication, stakeholder management, and relationship-building skills
- Analytical mindset with experience monitoring KPIs and producing reports
- Fluent in English and Hungarian
- Bachelor's degree or equivalent professional experience
- Willingness to travel regionally
Preferred qualifications:
- Experience in e-commerce, grocery, parcel delivery, or on-demand logistics
- Knowledge of DSP compliance, labor regulations, and sustainability initiatives
- Familiarity with routing optimization, fleet systems, or WMS/TMS tools
