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Nebius is a Nasdaq-listed AI cloud infrastructure company headquartered in Amsterdam with 1,500+ employees and R&D hubs across Europe, the UK, North America, and Israel. Token Factory, a division scaling AI inference across proof-of-concept and production environments, is seeking a Delivery Operations Manager to build and maintain the operational system connecting sales, delivery, and customer success.
In this role, you will own day-to-day operational processes across active PoCs and production customers, ensuring seamless transitions from PoC to production without loss of context. You will build and maintain documentation for complex operational scenarios including customer migrations, model changes, GPU type changes, and contract renewals. You will define cleanup processes for customer offboarding and scope reductions, and triage incidents with Solutions Architects and Support teams while maintaining clear escalation paths.
You will support transitions to new legal entities, updated contracts, and SKU changes. You will build and maintain instructions for Account Executives, Solutions Engineers, and Sales Operations on how to work with Token Factory customers, and align post-sales processes with broader Nebius Cloud standards. You will define upsale processes for new PoCs with existing customers, including operational and billing setup and transition to production.
Operational visibility is critical: you will maintain a single source of truth on customer health, active workloads, and contract status. You will track upcoming renewals, capacity changes, and operational dependencies, surfacing risks early and driving resolution across teams.
You will improve handoff clarity across Sales, Pre-Sales, Engineering, and Delivery by running structured operational reviews. You will work comfortably with technical teams—you don't need to write code, but you must understand what engineers are building and why it matters for customers. You will drive automation initiatives including Salesforce, Jira, and backoffice integrations, customer notifications, contract expiry alerts, and cleanup workflows, identifying where manual processes can be replaced with tooling.
Success means active PoCs and production customers are visible and tracked, transitions to production are structured and predictable, commercial and operational changes reach customers without friction, and cross-team delivery clarity improves over time.
REQUIREMENTS:
- Experience in cloud, AI, or SaaS operations
- Comfortable working across sales, legal, finance, and engineering teams
- Ability to bring structure without adding bureaucracy
- Proactive in surfacing risks and improving execution
- Can hold a conversation with technical teams without getting lost
