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Diligent is seeking a Delivery Analyst to execute and deliver governance, risk, and compliance (GRC) solutions to clients. You will be responsible for delivering operational risk management solutions with a focus on exceeding client expectations in both deadlines and deliverables.
Key Responsibilities:
- Utilize product and domain expertise to deliver customer requests and create exceptional customer experiences
- Ensure timely and high-quality delivery of services requested by customers
- Collaborate with Customer Success Managers, Senior Managers, and Managers to handle new service requests appropriately or route them to the correct teams
- Document and maintain standard operating procedures for customer-specific requests
- Consult with global implementation teams and customer success teams to provide technical guidance, helping customers maximize value from the product
You will work in a hybrid model, expected to be onsite at least 50% of the time at the Galway office. Diligent is an AI-driven GRC SaaS leader serving over 1 million users and 700,000 board members globally, with offices across New York, Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore, and Sydney.
The company emphasizes innovation, collaboration, flexible work environments, comprehensive health benefits, and diversity. Visa sponsorship may be available for select positions based on business needs.
Requirements:
- 2-5 years of experience in an internal or external client-facing or consulting role
- Ability to effectively engage customer personnel in solution discussions to resolve issues regarding compliance, vendor management, information security, and/or risk management requirements and goals
- Strong passion for compliance, vendor management, information security, and/or risk management
- Ability to work as part of a team to deliver in tight timeframes and respond quickly in an ever-changing environment
- Experience with Microsoft Office, especially Microsoft Excel
- Undergraduate degree in a relevant area (e.g., Business Administration, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security, or MIS) is a plus
Preferred Experience:
- Amazing communication skills
- Effective time management and ability to multi-task in a fast-paced environment
- Experience with GRC and/or analytics tools
- Experience with platform-based product/solution
