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Mirantis is seeking a Deal Desk / Sales Operations Analyst to manage order processing and support the quote-to-cash cycle. This role sits at the intersection of Sales, Finance, Legal, Marketing, and Product teams, ensuring smooth deal execution and operational excellence.
You will own all aspects of order management within the Sales Operations group, including processing and validating orders for subscription, services, and training products across Salesforce, DealHub, and Ironclad. Key responsibilities include:
• Process and validate orders, ensuring accurate bookings and resolving processing issues with Sales and customers
• Facilitate opportunity/deal approvals to ensure correct pricing, discounting, and product configuration
• Support high-value and strategic opportunities, maintaining accurate deal information, stages, and forecasts
• Lead quarter-end activities and deal reviews, proactively identifying blockers and driving opportunities through approval and booking
• Ensure opportunities are documented accurately and timely in Salesforce by the Sales team
• Maintain Deal Desk documentation, contractual templates, approval processes, and workflows
• Process contract signatures and maintain records of executed customer agreements
• Collaborate with Direct Sales, Partner, Finance, and Legal teams on direct and channel transactions
• Support invoicing reconciliation with Finance
• Maintain and develop Salesforce reports and dashboards for pipeline, forecasting, and operational visibility
• Assist with annual audits, providing documentation and walking auditors through Deal Desk processes and controls
• Lead process improvement and automation initiatives across Deal Desk and Sales Operations
• Provide training and enablement to the Sales team on new processes and procedures
Mirantis is a Silicon Valley leader in cloud infrastructure, serving Fortune 500 and Global 2000 customers. The company is recognized as a Leader for Container Management on G2 (#2 after AWS) and is building modern infrastructure for AI and data-intensive applications.
REQUIREMENTS:
• 2+ years of sales operations order processing experience
• Strong analytical skills and effective decision-making ability
• Proficient with Excel, Word, and Google Suite
• Salesforce or CRM system administrator experience (a plus)
• Strong oral and written communication and presentation skills
• Ability to organize and prioritize, maintain attention to detail, and work under critical time-frames
• Ability to support traditional software company end-of-quarter peak timelines
