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Mirantis is seeking a Deal Desk / Sales Operations Analyst to manage all aspects of order management within the Sales Operations group. This role is central to the quote-to-cash cycle, requiring collaboration across Sales, Finance, Legal, Marketing, and Product teams.
Key Responsibilities:
- Process and validate orders for subscription, services, and training products across Salesforce, DealHub, and Ironclad, ensuring accurate bookings and resolving processing issues
- Facilitate and coordinate opportunity/deal approvals to ensure accurate pricing, discounting, and product configuration
- Support high-value and strategic opportunities, maintaining accurate deal information, stages, and forecasts
- Lead quarter-end activities and deal reviews, proactively identifying blockers and driving opportunities through approval and booking
- Ensure opportunities are documented accurately and timely in Salesforce by the Sales team
- Maintain Deal Desk documentation, contractual templates, approval processes, and workflows
- Process contract signatures and maintain accurate records of executed customer agreements
- Collaborate with Direct Sales, Partner, Finance, and Legal teams on direct and channel transactions
- Support invoicing reconciliation with Finance as needed
- Maintain and develop Salesforce reports and dashboards for pipeline, forecasting, and operational visibility
- Assist with annual audits, providing documentation and walking auditors through Deal Desk processes and controls
- Lead and support process improvement and automation initiatives
- Provide training and enablement to the Sales team on new processes and procedures
About Mirantis:
Mirantis builds modern infrastructure for AI and data-intensive applications. The company empowers teams to deliver production-ready platforms across any environment—on-premises, cloud, edge, or data centers. Mirantis serves leading enterprises including Adobe, DocuSign, Liberty Mutual, PayPal, Splunk, and Volkswagen. The company is recognized as a Leader for Container Management on G2 (#2 after AWS).
Requirements:
- 3–5 years of sales operations, deal desk, or order processing experience
- 3–5 years minimum experience with Salesforce CPQ, DocuSign, Ironclad, or similar tools
- Strong analytical skills and effective decision-making ability
- Proficiency with Excel, Word, and Google Suite
- Strong oral and written communication and presentation skills
- Ability to organize and prioritize, maintain attention to detail, and work under critical time-frames
- Ability to support traditional software company end-of-quarter peak timelines
