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Reducto is an agentic document platform serving leading AI teams with enterprise-grade document workflows. The company has grown 8x YoY, raised over $100M from top-tier investors (a16z, Benchmark, First Round), and partners with companies like Harvey, Vanta, Scale, and FAANG enterprises.
You will establish and own Reducto's first dedicated deal desk function. Working closely with Account Executives, Customer Success, Legal, and Operations, you will manage the complete deal lifecycle from commercial negotiation through signature, account setup, and first invoice. The role combines hands-on deal operations with system automation and integration work.
Key responsibilities include:
- Own daily deal desk operations, partnering with AEs on deal structure, commercial terms, and approval workflows
- Review pricing, discounts, payment terms, and commitments against company policy; identify exceptions and drive decisions with approvers
- Ensure deals have correct agreements (order forms, services agreements, DPAs, BAAs) per contracting playbook
- Partner with Legal on customer redlines and non-standard agreements, providing commercial context and coordination
- Manage post-signature handoff: billing configuration, provisioning, contractual settings, initial invoicing
- Maintain and improve deal desk automation; build integrations across quoting, contracts, CRM, billing, and payments
- Own operational side of renewals, expansions, amendments, and true-ups with Customer Success
- Keep contract templates, approval workflows, and deal records accurate as policies evolve
- Drive deal turnaround and visibility; keep AEs informed of blockers and next steps
The role is 5 days/week in-office in San Francisco. You will use AI and automation daily, taking responsibility for output accuracy, and continuously improve workflows by turning recurring exceptions into better rules and integrations.
REQUIREMENTS:
- 5+ years of deal desk, contract operations, or revenue operations experience at a B2B software company, with deal desk work central to the role
- Strong business judgment: understand deal mechanics, explain trade-offs in proposed structures, know when to resolve issues within policy vs. escalate
- Understanding of commercial agreements, which documents deals require, ability to translate signed terms into billing and account setup
- Hands-on experience with CRM and billing systems (Salesforce, Metronome, Stripe)
- Comfortable configuring business systems, understanding data flow between systems, troubleshooting workflows; can point to automation or integrations you have built or improved
- Hands-on and comfortable owning the function as its first dedicated hire
BONUS:
- Experience with quote-to-cash on usage-based or consumption pricing (commitments, credit draw-down, overages)
- Prior experience as a company's first deal desk hire
- Implementation or migration of usage-based billing platforms
- Support for revenue recognition on consumption contracts
