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Salary: USD 80,000 - 108,000 / annual
New Relic is seeking a Deal Desk Analyst to join its Finance organization. This role is central to maximizing the value of New Relic products sold and ensuring revenue integrity across the company.
You will structure profitable and compliant transactions that address the needs of diverse internal customers while safeguarding New Relic revenue and increasing sales team effectiveness. Working collaboratively across Finance, Legal, Product, Support, and Sales, you will focus on complex pricing and commercial terms, providing solutions that help sales overcome customer objections while maximizing revenue and bookings.
Key responsibilities include:
- Cultivating strong working relationships with business partners (Finance, Legal, Support, etc.) to facilitate the review and approval process
- Collaborating with cross-functional teams on complex pricing and commercial terms, offering options to address customer objections
- Building and reviewing order forms of varying complexity for accuracy, ensuring all required approvals (discounts, contractual terms) are obtained and documented in CPQ tools and elsewhere
- Ensuring full compliance with New Relic's internal policies
- Delivering ongoing education and training to Sales on non-standard deal processes
- Preparing and reviewing contracts (order forms, legal agreements, purchase orders, quotes) for compliance with revenue recognition and Deal Desk policies
- Safeguarding and managing data quality in Salesforce for all proposed and closed quotes/deals, including customer entitlements, new deal logos, commission levels, and deal amounts
- Ensuring all transactions adhere to internal revenue recognition policies and operational guidelines
You will thrive in a fast-paced, high-tech environment, excel at problem-solving through critical analysis, and be challenged by process review and continuous improvement. The role requires willingness to cover various time zones and work extra hours as needed.
REQUIREMENTS:
- 2+ years of Finance/Operations experience in a high-tech environment, preferably with order entry experience
- Bachelor's Degree in Business or similar field (required)
- Proficiency with Salesforce and MS Excel / Google Sheets (preferred)
- Demonstrated capability to build strong working relationships with internal business units and across regions
- Strong communication, organizational, and problem-solving skills
- High attention to detail
- Willingness to cover various time zones and work extra hours as needed
BONUS QUALIFICATIONS:
- Experience with Salesforce CPQ
- Ability to work without supervision in a fast-paced high-tech environment
- Experience with Gemini AI
Note: Visa sponsorship is not available for this position.
