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Tiger Data (formerly Timescale) is hiring a Database Support Engineer to join its globally distributed, remote-first team. This is a permanent, full-time role supporting customers across the EMEA region during local business hours, Monday–Friday, 8-hour shifts, with on-call rotation approximately every 5 weeks.
You will work directly with customers across a wide range of topics, from basic TimescaleDB administration to deep consultative conversations around database design, optimization, and implementation. Responsibilities include managing support cases from beginning to end, developing and maintaining close customer relationships, and continuously seeking ways to improve products, processes, and culture. You should be curious, willing to learn, and comfortable providing deep technical support while interacting with customers daily.
Tiger Data is the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted by over 2,000 customers across 25+ countries and powering more than 3 million active databases, the company is backed by $180 million from top-tier investors and is building the new standard for data infrastructure.
The tech stack includes PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics. Prior experience with these technologies is not required, but enthusiasm for learning is essential.
Benefits include flexible PTO, comprehensive family leave, Fridays off in August, fully remote work, stock options, monthly WiFi stipend, professional development resources, and premium insurance options (for EU-based employees where applicable).
REQUIREMENTS:
- Bachelor's degree in computer science, information systems, or equivalent experience
- Relational database experience at scale: administration, data modeling, query optimization
- Experience with relational databases (PostgreSQL strongly preferred)
- Technical support experience with external customers
- Strong aptitude to understand and learn new software products quickly
- Strong communication skills with ability to express patience and empathy when troubleshooting complex technical concepts to varied audiences
- Currently based within the EMEA region (mandatory)
PREFERRED QUALIFICATIONS:
- Familiarity with TimescaleDB (candidates encouraged to download and test before applying)
- Broad cloud computing concepts and experience with AWS, GCP, Azure
- Experience with NoSQL databases and data modeling tools
- Deep PostgreSQL knowledge including best practices, query plan analysis, backup/restore, migrations
- Strong curiosity and willingness to learn independently
