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Kraken, one of the world's longest-standing cryptocurrency platforms with over 10 million users, is seeking a Data Center Operations Engineer to join its Infrastructure Operations team in the New York/New Jersey area. This is a hands-on role critical to managing the network and compute infrastructure supporting a leading global crypto exchange.
You will perform preventive and corrective on-site maintenance on critical exchange infrastructure, install and configure complex server and networking systems, and provide comprehensive facility support including installation, decommissioning, and break/fix work. Key responsibilities include managing contractors and vendors to ensure compliance with site procedures, maintaining accurate asset documentation and ITAM records in NetBox (IPAM/DCIM), and supporting financial and capacity planning through cost projections and renewal tracking.
You will lead or assist in capacity planning to maintain adequate spare capacity, assume on-call responsibilities with travel as needed to support physical data centers and office locations, and monitor, maintain, and troubleshoot physical infrastructure. The role involves multi-region collaboration across the US, EU, UK, and APAC regions.
This is a dynamic, self-starter position requiring the ability to think creatively to solve complex problems in a sustainable way. You will work with a highly motivated team responsible for infrastructure that powers one of the world's leading cryptocurrency exchanges.
REQUIREMENTS:
- 3+ years experience in data center operations in a highly security-focused environment
- 3+ years experience working in large-scale data center environments
- Experience with power, cooling, and airflow management of physical devices
- Basic knowledge of IP addressing, subnets, and gateway configuration
- Demonstrated accountability for site or system ownership in large-scale environments
- Physical network work: precise cabling and patching to port maps, selecting appropriate optics and cables, ordering and removing cross-connects with colocation providers
- Change and access control: raising change tickets, working within maintenance windows, site-access tickets, escorting visitors, managing badge and door-controller issues
- Logistics: inbound shipment tickets, loading-bay handoffs, shipping kit between sites
- New-site build-out: planning and executing new site installs including rack layouts, patching, power plans, quote checks, and incident reports
- Multi-region work capability across US, EU, UK, and APAC
- Strong documentation discipline and ability to maintain single source of truth for assets, capacity, and dependencies
- Understanding of financial planning or forecasting in operational context
- Ability to collaborate across teams and regions with transparency and professionalism
- Ability to perform under pressure with high attention to detail
- Physical capability to lift more than 25 kg
