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SafeRide Health is seeking a Data Analyst to own encounter operations and stakeholder management for a portfolio of Medicaid and Medicare Advantage clients. This role sits at the intersection of data, healthcare operations, and client service, working with clients and internal teams to turn complex requirements and encounter data into clear action.
You will manage the end-to-end encounter workflow for approximately 6–8 clients, including gathering requirements and serving as the bridge between clients, business teams, and engineers to ensure effective collaboration and delivery.
Key responsibilities include:
- Own encounter-management responsibilities for approximately 6–8 clients
- Generate 837 healthcare encounter files and submit files to client destinations (typically SFTP)
- Track response files and triage rejections
- Coordinate remediation of rejections with engineering and internal teams
- Report ongoing performance and SLA metrics and translate data into business decisions
- Manage end-to-end encounter workflow and stakeholder communication
About SafeRide Health: SafeRide Health is a technology and services company committed to eliminating transportation barriers to healthcare. By combining a proprietary tech platform with a nationwide network of vetted transportation providers, the company empowers payers and health systems to deliver smarter, more reliable non-emergency medical transportation. The platform supports the nation's largest Medicare Advantage, Medicaid, and provider programs.
Required Qualifications:
- Excellent communication skills and strong stakeholder and client-management skills across technical and nontechnical audiences
- Experience using SQL for supporting various Business and Data Operations
- Demonstrated data-analysis skills using Excel, Tableau, QuickSight, or comparable tools
- Structured problem-solving and process-management experience; Six Sigma, Scrum, or Kanban certification preferred
Preferred Qualifications:
- Project Management experience with ability to own a multi-step operational workflow, investigate issues, and drive through resolution
- Healthcare, Medicaid, encounters, EDI, or related payer/health-plan experience
- Experience with 837 encounter files, SFTP workflows, response files, or rejection management
