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EVERSANA is a global commercialization services company serving the life sciences industry with over 7,000 employees and more than 650 clients ranging from biotech startups to established pharmaceutical companies.
The D365 Business/Functional Analyst role supports the Dynamics 365 Finance & Operations ERP platform, translating business needs into practical system solutions while providing day-to-day functional support. This position works closely with business stakeholders, technical teams, and implementation partners across requirements gathering, configuration, testing, releases, and continuous improvement.
Key responsibilities include:
**Business Partnership & Functional Leadership:** Collaborate with Finance, Supply Chain, Project Management & Accounting, and operational stakeholders to understand business needs. Participate in requirements gathering, solution discussions, and process reviews. Translate business requirements into user stories, functional requirements, and acceptance criteria. Apply D365 best practices when evaluating business processes and potential solutions.
**Functional Solution Design & Configuration:** Support functional design and configuration across D365 F&O modules, including Finance, Supply Chain, and Project Management & Accounting. Configure D365 to support business processes while following standard functionality and minimizing unnecessary customizations. Help define functional requirements for extensions, integrations, workflows, and reports. Work with developers and implementation partners to ensure solutions meet documented business requirements.
**Day-to-Day ERP Support:** Provide functional support, including issue triage, root cause analysis, and resolution. Perform configuration updates and support data corrections where required. Support critical business cycles such as month-end, quarter-end, and year-end close.
**Upgrade Planning & Release Readiness:** Perform regression testing and validate upgrade readiness across ERP workstreams. Partner with technical teams to review release notes, deprecations, and feature enablement. Validate fixes and confirm business sign-off prior to production deployments.
The role requires 40 hours per week, 5 days per week, in an office environment. The position involves frequent sitting/standing for up to 90% of the shift, with occasional lifting of up to 25 pounds. The work environment is moderately quiet with frequent interruptions and multiple demands.
**Requirements:**
- Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field
- 5+ years of ERP Business/Functional Analyst experience
- Hands-on experience with D365 Finance & Operations, must include Project Accounting module
- Proven experience in upgrades, testing, and UAT for enterprise ERP systems
- Experience providing production support in a live ERP environment
