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Salary: USD 106,802 - 161,550 / annual
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations dependent on physical operations to harness IoT data for actionable insights. The company serves agriculture, construction, field services, transportation, and manufacturing—industries representing over 40% of global GDP.
As CX Strategy Manager for AI Transformation, you will be a critical member of the Customer Experience Strategy team, reporting directly to the Head of CX Strategy. Your mission is to advance superior customer experience throughout the end-to-end journey by bringing an AI-forward approach to problem-solving and leading AI transformation from a customer experience lens.
Key responsibilities include:
• Build a world-class customer listening infrastructure. Design and lead new Voice of Customer (VoC) programs that deliver actionable insights. Use AI to move beyond periodic snapshots toward continuous, real-time customer sentiment analysis.
• Partner with functional stakeholders (Support, Customer Success, Sales) to surface and prioritize opportunities to harness AI for better customer experience, including workflow automation and new value-add functions.
• Rapidly prototype AI-powered solutions using LLMs, prompt-based workflows, agent frameworks (LangChain, CrewAI), and low-code/no-code platforms (Zapier, Make, Retool). Iterate based on real user feedback from pilot groups before handoff.
• Partner with Engineering teams to translate validated prototypes into production-grade builds. Write clear requirements, define data and integration needs, ensure compliance with security and data governance standards, and measure post-launch impact on productivity, efficiency, or ROI.
• Stay current on industry-leading AI trends, technologies, and best practices in customer intelligence to keep Samsara best-in-class.
• Champion and embed Samsara's cultural principles as the company scales globally.
You will move with urgency and speed, running rapid cycles from concept to prototype to development and rollout. You are first and foremost a builder, partnering closely with engineering to translate business opportunities into tools and workflows.
This is a remote position open to candidates in Canada and the US, except the San Francisco Bay Area, NYC Metro Area, and Washington D.C. Metro Area. Quarterly travel to customer sites (1-2 days per trip) is required.
Minimum Requirements:
• 5+ years in operations, business analysis, process improvement, product operations, or similar hybrid builder/operator role
• Demonstrated hands-on experience building with AI tools: prompt engineering, LLM-based workflows, agent frameworks, or low-code/no-code automation platforms
• Strong workflow/process analysis skills to identify high-leverage automation opportunities and redesign processes
• Comfortable prototyping rapidly with incomplete requirements and iterating from real feedback
• Ability to translate business problems into buildable AI use cases and write clear requirements for engineering partners
• Strong stakeholder management and communication skills; able to train and drive adoption among non-technical users
• Thrives in fast-paced environments managing multiple simultaneous projects
• Comfortable with quarterly travel to customer sites
Ideal Candidate Also Has:
• Basic Python/scripting ability
• Experience with API integrations
• Familiarity with data governance or security considerations for AI systems
• Experience with customer insight, experiment management, or VoC programs (NPS, CSAT surveys, qualitative interviews, market research)
• Experience running statistical analysis or building churn and predictive models based on customer experience data
