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MindBridge AI seeks a Customer Value Architect to transform deployed products into durable operating capabilities within customer organizations. This role bridges strategy and execution, translating customer goals, workflows, and executive priorities into scalable adoption and value-realization motions.
You will own customer value architecture after operating strategy is defined, working closely with Forward Deployed Process Engineers, Project Managers, Account Managers, Success Engineering, Product, Education, and Support teams. Your core responsibilities include:
**Convert Strategy Into Customer Operating Rhythm**: Translate operating-model strategy into ongoing customer rituals, success checkpoints, enablement plans, and business reviews. Ensure MindBridge becomes embedded in recurring workflows rather than a one-time exercise. Partner with customer leaders to define review cadences, action assignment, outcome measurement, and usage sustainability. Build adoption motions that scale beyond initial use cases.
**Scale Adoption Across Customer Teams**: Drive adoption strategies moving customers from initial use to repeatable operating behavior. Design persona-based adoption plans for executives, process owners, audit leaders, finance leaders, analysts, and operational users. Partner with Customer Education to package enablement paths, workshops, templates, and reusable assets. Identify adoption friction and coordinate internal responses. Help establish internal champions, governance rhythms, and centers of excellence.
**Lead Executive Value Storytelling**: Create executive-ready narratives communicating progress, outcomes, risks, and expansion potential. Facilitate business reviews and executive conversations with Account Management. Equip customer champions with stories, metrics, and materials for internal advocacy. Translate operational wins into board-, CFO-, Controller-, and Audit Committee-relevant language. Surface misalignment early and coordinate sponsorship.
**Partner Across Account Teams**: Collaborate with FDPEs on operating models, Project Managers on value milestones, Account Managers on retention and growth, Success Engineering on technical blockers, and Product on customer feedback and adoption patterns.
**Build Repeatable Value Assets**: Codify successful adoption motions, value stories, playbooks, and narratives. Contribute to scalable frameworks moving from bespoke to repeatable delivery. Identify patterns and convert into enablement and guides. Build value intelligence loops improving future implementations.
Required: 7+ years in customer success, transformation consulting, value consulting, enterprise SaaS, audit, finance, risk, or analytics. Demonstrated adoption and value-realization experience in complex environments. Executive stakeholder experience. Strong written and verbal communication. Familiarity with audit, finance, accounting, risk, controls, or enterprise data workflows. Bachelor's degree in Business, Accounting, Finance, Economics, Data, Information Systems, or related field.
Preferred: CPA, CA, CIA, CISA, CFE, CRMA, PMP, Prosci, or equivalent credential. Audit analytics or financial operations experience.
