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Octus is a leading global provider of credit intelligence, data, and analytics serving hedge funds, investment banks, management consulting firms, and law firms since 2013.
As a Customer Support Specialist for Private Platform Support, you will be the primary point of contact for clients seeking account permissioning requests, technical support, and general inquiries. You will respond to customer issues via email, phone, and chat, providing timely and accurate solutions while maintaining high service standards.
Key responsibilities include:
- Providing exceptional support to clients using Octus's Private Platform offerings
- Responding to customer inquiries via email and phone in a professional and timely manner
- Diagnosing complex client issues and suggesting actionable workarounds
- Ensuring customer satisfaction through prompt and accurate responses to inquiries and complaints
- Managing tight deadlines and fast turnaround on requests with high stakeholder engagement
- Providing technical support regarding products and services
- Performing and responding to regular audits based on internal reporting for data maintenance
- Maintaining accurate and up-to-date customer information in the database
You will work within a small but growing team with a proactive, can-do approach. The Customer Support team collaborates regularly with Tech, Product Operations, Customer Success, Account Management, and Data teams, giving you significant exposure to how the company functions day-to-day.
Requirements:
- Bachelor's degree in Business, Finance, Marketing, or a related field
- At least 2 years of experience in customer operations or a related field
- Basic knowledge of financial reporting and strict adherence to data security and information barriers
- Ability to diagnose complex client issues and suggest actionable workarounds
- Strong problem-solving skills and ability to multitask in a fast-paced environment
- Excellent verbal and written communication skills
- Willingness to work in US hours (Eastern or Pacific time)
