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Salary: GBP 38,795 - 0 / annual
Jane App is a practice management platform used by thousands of health and wellness clinics, powering scheduling, charting, payments, telehealth, insurance, and more. This Customer Support Representative role blends support, sales, and onboarding—you'll lead demos, onboarding calls, and real-time support across phone, chat, and video at high volume, with a focus on quality and effectiveness.
You'll troubleshoot complex problems (from health insurance setups to software basics), tailor communication to different learner types, and work across multiple channels simultaneously. The role requires thriving in a fast-paced, high-visibility environment where priorities shift in real time and you're expected to learn deeply about the product to solve nuanced customer needs. You'll receive regular feedback and coaching, with clear career progression paths into specialist roles, expert tracks (Payments, Technical Escalations, Demos), or people leadership (Team Captains, Country Leads).
The UK team is fully remote with in-person co-working days every 2–3 months. You'll also have opportunities to attend industry conferences and trade shows across the UK.
QUALIFICATIONS & REQUIREMENTS:
- Comfort with live video calls, real-time problem-solving, and face-to-face customer interactions
- Ability to thrive in complexity and navigate nuanced software problems
- Strong communication skills; ability to tailor explanations to different audiences
- Enthusiasm for learning multiple complex tools simultaneously
- Adaptability to fast-paced, ever-evolving workflows with shifting priorities
- Openness to regular feedback and continuous growth
- Interest in or experience with conferences and trade shows is a bonus
- Expectation to remain in support role for approximately 12 months before exploring other internal opportunities
