Customer Support Engineer, Tier 1 (MacOS and MDM) - Mexico

JumpCloud - Remote - Remote - posted 2026-08-31

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JumpCloud is an AI-powered unified IT management platform that consolidates identity, device, and access management for modern organizations. As a Customer Support Engineer - Tier 1, you will provide technical support to JumpCloud customers, resolving high-priority and mission-critical issues in a fast-paced environment. In this role, you will: - Deliver world-class technical support across multiple support channels - Resolve complex customer issues related to macOS and Mobile Device Management (MDM) - Apply technical knowledge to diagnose and troubleshoot customer problems - Interface regularly with the Support and Engineering teams to ensure timely resolution of defects - Work with a highly technical team in a customer-focused environment This is a Tier 1 technical support position ideal for someone with strong troubleshooting skills, a passion for customer success, and the ability to work independently while collaborating across teams. The role is fully remote and based in Mexico City, Mexico.

Customer Support Engineer, Tier 1 (MacOS and MDM) - Mexico

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