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Commvault is seeking an experienced Customer Support Engineer to join the Server Focus Group, supporting enterprise customers across the UK or Italy. This senior technical role focuses on the CommServe platform and its underlying technologies, including authentication, security, networking, SQL databases, workflows, and web services.
You will provide advanced technical support for complex, business-critical issues, working directly with enterprise customers to investigate problems, perform root cause analysis, and collaborate with Engineering and Product teams on timely resolutions. Key responsibilities include troubleshooting CommServe platform issues, analyzing logs and diagnostics, recreating customer-reported issues in lab environments, and delivering detailed RCA documentation. You'll support CommServe-related web technologies (Microsoft IIS, Apache Tomcat), manage multiple customer engagements simultaneously, and mentor other engineers through knowledge sharing.
Required qualifications include hands-on experience supporting Commvault in a technical support, professional services, or systems administration role; strong understanding of CommServe architecture and platform functionality; proven troubleshooting expertise in authentication, authorization, security, and platform administration; and solid knowledge of Microsoft SQL Server (installation, administration, performance troubleshooting, basic SQL analysis). You must understand networking concepts (TCP/IP, DNS, firewalls, name resolution, connectivity troubleshooting) and have experience supporting IIS or Apache Tomcat. Strong analytical and troubleshooting skills, excellent written and verbal English communication, and proven ability to manage multiple priorities while delivering exceptional customer experience are essential. Additional languages are beneficial but not required.
Commvault is a NASDAQ-listed cyber resilience company with over 25 years of history and 100,000+ organizations relying on its AI-powered platform for data protection, security, intelligence, and recovery across any workload or cloud.
