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VAST Data is seeking a Customer Support Engineer to join its growing technical support team in Seattle. You will serve as a technical expert and key member of VAST's "Flight Crew," providing post-sales technical support to enterprise customers deploying VAST's AI-era data platform infrastructure.
In this role, you will be the primary technical point of contact for assigned customer accounts, handling both reactive and proactive support. Your responsibilities include responding to customer technical issues, diagnosing problems, and resolving them hands-on or escalating to engineering with detailed context. You will work across the full customer lifecycle—from installations and upgrades to break-fix activities and expansions—often traveling to customer sites for field services.
You will develop deep expertise in VAST's product capabilities, including file protocols, object storage, machine learning integration, and high-performance computing. Collaboration is central to the role: you will work directly with customers, consult with pre-sales teams on technical sales activities, support Professional Services with onsite field work, and partner with engineering teams to resolve complex technical problems.
Key responsibilities include managing customer technical issues to full resolution, performing daily technical operations, submitting and tracking feature requests and bugs with product teams, advocating for customer priorities, and identifying opportunities for continuous improvement in product adoption. You will balance meeting support KPIs and SLAs while ensuring high customer satisfaction and building trusted, long-term relationships based on technical excellence and a customer-first mindset.
