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This role focuses on managing end-to-end order fulfillment processes and supply chain analytics for a customer-facing operation. You will coordinate order entry through delivery, working across internal teams including planning, logistics, and sales to meet customer service level agreements. Key responsibilities include conducting regular audits to ensure order accuracy, resolving discrepancies, and generating periodic reports (daily, weekly, monthly) to monitor service performance and key metrics.
You will analyze historical and current trends to identify risks, opportunities, and patterns in the supply chain. The role requires tracking and monitoring KPIs with accurate measurement and communication to stakeholders. You will propose new or adjusted performance indicators to improve evaluation frameworks and maintain dashboards and databases used for reporting and analysis. Executive-level responsibilities include preparing presentations with key findings and data-driven recommendations for leadership.
Compliance is essential—you will ensure adherence to internal policies and external regulations related to customer service processes. This is a cross-functional role requiring strong collaboration with planning, logistics, and sales teams to optimize order fulfillment and customer satisfaction.
Requirements:
- Substantial experience in customer service, order management, and fulfillment
- Strong track record of collaboration and teamwork
- Comprehensive knowledge of planning, logistics, and customer service operations
- Solution-oriented approach to complex challenges with focus on process improvement
- Business acumen paired with expertise in supply chain management and production optimization
- Proficiency in data visualization
