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Payoneer is a global financial platform founded in 2005 that simplifies cross-border business operations for over 2,500 colleagues serving customers and partners across 190+ countries. The company removes friction from international payments, compliance, multi-currency management, workforce solutions, and business intelligence.
As Regional Customer Success Operations Manager based in Buenos Aires, you will drive operational excellence and scalability for the Customer Success function across the region while partnering with global teams. Your core responsibilities include partnering with Regional CS leadership to enhance operational performance and execution; leading cross-functional global CS initiatives from conception through rollout; driving adoption of new processes, systems, and operating models; representing regional needs in global planning and influencing roadmap priorities; analyzing business performance to identify efficiency and scalability improvements; and building strong cross-functional partnerships with Product, Technology, RevOps, Enablement, and Customer Success teams.
You will bridge global strategy with regional execution to improve customer outcomes and business performance. The role requires managing complex stakeholder relationships, implementing data-driven improvements, and ensuring successful execution of strategic initiatives that enhance customer retention and growth.
Required qualifications include 5+ years in Customer Success Operations, Revenue Operations, Business Operations, Consulting, or similar roles; proven experience leading cross-functional projects in global organizations; strong project management, analytical, and stakeholder management capabilities; data-driven mindset with comfort in fast-paced environments. Experience with AI tools, Salesforce, and business intelligence platforms is advantageous.
