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Salary: USD 128,800 - 151,000 / annual
Ripple is building financial infrastructure for a world where value moves like information. This Customer Success Senior Manager role is central to driving revenue and product adoption across Ripple's enterprise customer base.
You will deepen customer relationships by scaling payments volume, implementing custody solutions, and identifying cross-selling opportunities for Ripple's enterprise-grade products. You'll serve as a trusted advisor to customers, helping them unlock the full potential of Ripple's platform while navigating complex, multi-stakeholder environments.
Key responsibilities include:
- Developing deep understanding of each customer's technical solutions, organization, decision-making processes, and business needs
- Conducting financial and business value analysis, including cost reduction and revenue growth modeling
- Identifying and driving upsell and cross-sell opportunities to deal execution, working with Sales, Engineering, Technical Services, BD, Finance, Product Marketing, and Legal
- Leading cross-functional initiatives to solve complex business and operational challenges unique to each customer
- Collecting customer and marketplace feedback on Ripple's value proposition and communicating insights internally
- Championing internal process improvements
You'll work in a fast-paced, startup environment with experienced industry leaders. The role offers flexibility—managers and teams decide which 10+ days per month to come into the New York office, with the remainder remote.
REQUIREMENTS:
- 7+ years of experience in a customer-facing role at financial institutions, FinTech, or crypto organizations
- Fluency in English (Spanish a bonus)
- Demonstrable understanding of multi-stakeholder management in complex environments
- Experience developing and launching modern, complex business solutions involving innovative technology and B2B relationships
- Excellence in building and managing relationships in cross-functional, global teams
- Excellent interpersonal skills and experience coaching others; ability to inspire teams to achieve ambitious goals
- Self-motivated, proactive individual driven to create impact
