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CreatorIQ is the operating system for creator-led growth, trusted by over 1,300 global brands and agencies including Google, LVMH, Nestlé, and Sephora. The company unifies creator marketing across paid, owned, earned, commerce, and community channels into an enterprise-grade ecosystem.
As a Customer Success Partner, you will nurture strong partnerships with a portfolio of high-value mid-market customers, supporting them in achieving meaningful outcomes through their influencer marketing programs. You'll serve as the primary strategic partner for your accounts, leading value realization conversations and aligning long-term success goals with CreatorIQ's platform capabilities.
Key responsibilities include:
- Serve as the primary strategic partner for mid-market customers, leading value realization conversations and aligning on long-term success goals
- Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements
- Drive platform adoption and usage by analyzing customer engagement data, identifying risks and opportunities, and helping customers unlock the value of CreatorIQ's self-service tools
- Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with customer marketing and business objectives
- Collaborate with Implementation, Services, and Product Support teams to ensure successful onboarding, adoption, and education
- Maintain account plans identifying customer goals, areas of risk, and expansion opportunities
- Maintain retention ownership for your book of business, proactively identifying and mitigating churn risks
- Act as the customer's internal advocate, channeling product feedback and trends into the organization
- Maintain comprehensive account documentation including success plans, meeting notes, risk flags, and adoption data
CreatorIQ operates a flexible work model combining in-person and remote work. The company has been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500 for four years, recognized as a Leader by Forrester and IDC MarketScape, and consistently rated as a Leader on G2.
Requirements: The posting does not explicitly state years of experience or specific required qualifications. However, the role emphasizes the need for someone deeply knowledgeable about the CreatorIQ platform and influencer marketing strategy, with strong relationship-building and strategic communication skills. The company explicitly welcomes candidates with 50% of stated criteria and encourages passionate applicants to apply.
