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CreatorIQ is the operating system for creator-led growth, trusted by over 1,300 global brands and agencies. The company unifies creator marketing across paid, owned, earned, commerce, and community channels into an enterprise-grade ecosystem.
As a Customer Success Partner, you will serve as the strategic advisor to a portfolio of complex, high-value agency partners, including global and multi-brand organizations. You'll align CreatorIQ's platform capabilities with customers' agency operating models, client needs, and internal stakeholder structures, driving long-term program success, executive engagement, and value realization.
Key responsibilities include:
- Serve as the primary strategic partner for complex agency organizations, owning value realization across multiple brands, clients, regions, or lines of business
- Advise agencies on scaling influencer programs across clients, balancing standardization with flexibility
- Build deep, multi-threaded stakeholder relationships across strategy, activation, analytics, and executive partners
- Drive strategic business reviews, maturity assessments, and growth planning sessions
- Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations
- Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth
- Collaborate cross-functionally with Implementation, Product Education, Support, Sales, and Insights teams
- Act as a thought partner on program governance, measurement frameworks, and operational best practices
- Maintain account documentation including success plans, meeting recaps, and health indicators
You'll be measured by customer health, gross retention, depth of agency adoption across teams and clients, and program maturity.
REQUIREMENTS:
- 2+ years in a strategic, customer-facing role (CSM, Strategy, Client Services, or Account Leadership), with experience working at or closely with marketing agencies—ideally supporting complex, multi-client or global agency environments
- Deep understanding of agency structures, incentives, and challenges, including managing multiple stakeholders, navigating ambiguity, and balancing internal priorities with end-client expectations
- Skilled at leading senior-level and executive conversations, translating business objectives into platform value
- Comfortable acting as a strategic extension of an agency team, influencing roadmap conversations and measurement approaches
- Highly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset
- Adept at leading structured, high-impact engagements like business reviews and strategic planning
- Curious, collaborative, and growth-minded
- Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira
- Passionate and knowledgeable about influencer marketing, creator content, and digital media
NICE TO HAVE:
- Prior experience at a marketing, media, or influencer agency in strategy, account management, client services, or consulting
- Experience supporting holding companies or global agency networks
- Familiarity with agency-facing KPIs, client reporting expectations, and strategic planning cycles
