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CreatorIQ is the operating system for creator-led growth, trusted by over 1,300 global brands and agencies including Google, Delta Air Lines, LVMH, Nestlé, and Sephora. The company unifies creator marketing across paid, owned, earned, commerce, and community channels into an enterprise-grade ecosystem.
As a Customer Success Partner, you will serve as the primary strategic partner for a portfolio of high-value mid-market customers, nurturing strong collaborative relationships and supporting them in achieving meaningful outcomes through their influencer marketing programs. You'll work closely with customers to understand their goals and align them with CreatorIQ's platform capabilities, driving long-term adoption and program success.
Key responsibilities include:
- Serving as the primary strategic partner for mid-market customers, leading value realization conversations and aligning on long-term success goals
- Building multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements
- Driving platform adoption by analyzing customer engagement data, identifying risks and opportunities, and helping customers unlock the value of self-service tools
- Leading regular strategic business reviews, success planning sessions, and roadmap discussions aligned with customer objectives
- Collaborating with Implementation, Services, and Product Support teams to ensure successful onboarding and adoption
- Maintaining account plans that identify customer goals, risks, and expansion opportunities
- Maintaining retention ownership for your book of business, proactively identifying and mitigating churn risks
- Acting as the customer's internal advocate, channeling product feedback into the organization
- Maintaining comprehensive account documentation including success plans, meeting notes, and adoption data
You'll be evaluated on gross retention, platform adoption, and customer health metrics. The role requires deep knowledge of the CreatorIQ platform and influencer marketing strategy, with a commitment to creating measurable business impact.
CreatorIQ operates a flexible work model combining in-person and remote work. The company is headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. It has been recognized as a Fastest-Growing Company in North America on the Deloitte Technology Fast 500 for four years, named a Leader by Forrester in Influencer Marketing Solutions, and consistently recognized by G2 as a Leader.
REQUIREMENTS:
The posting does not explicitly state years of experience, education, or specific certifications required. However, it indicates the role requires: knowledge of the CreatorIQ platform and influencer marketing strategy; ability to build and maintain multi-threaded stakeholder relationships; strong communication and strategic planning skills; data analysis capabilities; cross-functional collaboration experience; and account management/retention ownership experience. The company notes that candidates with 50% of the criteria who are passionate about the opportunity are encouraged to apply.
