SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Dexory is redefining warehouse automation through AI, robotics, and real-time data. As a Customer Success Manager, you will be the strategic advisor and relationship manager for a portfolio of key clients across the Southwest, ensuring they derive maximum value from DexoryView, our AI-powered platform.
You will lead customer onboarding and act as the primary point of contact for a smooth, value-driven implementation process. You'll develop strong, trusted relationships with key stakeholders across warehouse, operations, and leadership teams, understanding their strategic goals and aligning DexoryView's capabilities to their needs.
Key responsibilities include delivering customer training and workshops both onsite and virtually, creating and managing Success Plans that map business goals to platform usage with clear KPIs and milestones, and monitoring account health through usage data and engagement signals to proactively address risks and drive retention. You will own customer renewals and upsell opportunities, identifying ways to expand usage and advocating for new features that meet evolving customer needs.
You'll collaborate closely with Sales, Product, and Engineering teams to ensure the customer voice is represented and outcomes are delivered. Regular travel across North America is required (estimated 1+ day per week) to support client relationships and provide on-site training and implementation guidance. You'll interpret insights generated by DexoryView and help teams unlock the full value of their operational data.
This role requires fluent Spanish language skills and a commercial mindset focused on long-term relationship building and ROI delivery.
REQUIREMENTS:
- Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company
- Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth
- Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders
- Comfort working with data-driven insights; ability to interpret and explain high-level warehouse or operational metrics and trends
- Experience delivering onboarding, training, and customer-facing workshops, both in person and virtually
- Highly proactive, organized, and able to manage multiple client relationships and priorities simultaneously
- Willingness to travel frequently across North America to support client relationships (1+ day per week)
- Ability to work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights and troubleshooting problems
- Fluent Spanish language skills
