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SoSafe is a rapidly growing European Human Risk Management platform that helps enterprises build sustainable behavioral change through interactive cybersecurity and data protection training. Backed by leading VCs including Highland Europe and Global Founders Capital, the company is expanding globally and seeking a Customer Success Manager to join its team in Cologne.
In this role, you will own the customer success lifecycle for a portfolio of clients, ensuring they achieve their goals with the SoSafe platform. You will build long-term relationships through consultative engagement, proactively support customers in reaching their security awareness objectives, and serve as the voice of the customer to the product development team.
Key responsibilities include:
- Building and maintaining long-term customer relationships through solution-oriented consulting
- Advising customers on cybersecurity awareness initiatives and best practices
- Proactively supporting customers in achieving their business objectives
- Designing and conducting business reviews to demonstrate ROI
- Managing security awareness campaigns and tracking impact metrics
- Identifying upsell and renewal opportunities through commercial negotiations
- Managing multiple internal and external stakeholders across diverse customer accounts
- Translating technical initiatives into business value for customers
- Providing customer feedback to inform product development
The company offers flexible working hours, 33 days annual leave, access to wellness programs, employee discounts, virtual and in-person team events, professional equipment, and a dog-friendly office.
REQUIREMENTS:
- 2+ years of hands-on experience as a Customer Success Manager or in a customer-facing, advisory role (sales, consulting, or similar)
- Fluent German and English (written and spoken); additional languages a plus
- Proven ability to identify and negotiate commercial terms with customers (renewals, upsells)
- Experience managing multiple internal and external stakeholders across various customer accounts and projects
- SaaS environment experience with willingness to learn emerging technologies
- Strong team player mentality with collaborative mindset
- Understanding of how technical initiatives translate to business value
- Customer-centric mindset with drive to help customers succeed
