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Salary: USD 120,000 - 0 / annual
GoGuardian is seeking a Customer Success Manager to manage and grow a portfolio of mid-market and enterprise K-12 school district accounts in the Southeast region. You will report to the Manager of Customer Success and own the full customer lifecycle—from onboarding through renewal and expansion—ensuring customers achieve maximum value from GoGuardian's learning platform.
Key Responsibilities:
- Drive renewals and account retention by proactively managing customer relationships, identifying challenges, and securing contract renewals before expiration
- Identify and execute expansion opportunities through upselling and cross-selling GoGuardian products to meet evolving district needs
- Guide new customers through implementation and onboarding, supporting product adoption and best practices
- Monitor customer health using product usage and analytics tools to forecast churn risks and growth opportunities
- Act as a strategic customer advocate, building trusted advisor relationships and partnering with internal teams to deliver on customer needs
- Maintain accurate sales pipeline in Salesforce, forecasting opportunities and managing quarterly and annual ARR targets
- Deliver exceptional customer experience through responsive, knowledgeable, and proactive engagement
- Collaborate with New Business Managers to develop and execute Strategic Growth Plans for your region
- Travel up to 30% of the time to support customer engagement
You will be measured against ARR targets and responsible for ensuring timely renewals, cross-selling, and account expansion. This role requires comfort managing multiple accounts simultaneously, identifying growth opportunities, and acting as a bridge between customers and internal teams.
Requirements:
- 3+ years of experience in Customer Success, Account Management, or client-facing sales role
- Deep understanding of GoGuardian's full product suite and ability to align solutions to district needs
- Proficiency in Salesforce, including managing forecasts and building reports to inform account strategy
- Skilled in navigating customer objections and negotiating toward value-based outcomes
- Proven track record owning renewal and expansion motions with consistent ARR delivery
- Ability to work cross-functionally with channel and sales teams
- Detailed sales data hygiene practices in Salesforce and other sales tools
- Initiative-taking mindset in fast-paced, dynamic environments
- Passion for impacting the education landscape
