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Conduit is building global USD account infrastructure and payment APIs for cross-border fintech, embedded finance platforms, and financial institutions operating across LatAm, Africa, and beyond. The company is backed by Dragonfly, Circle, and Coinbase.
You will be the second hire on Conduit's Customer Success team, serving as the primary point of contact for API and dashboard clients in LATAM. This is an early-stage role with immediate impact on company-wide revenue goals.
Key responsibilities:
- Serve as primary point of contact for production support, onboarding, and activations for API and dashboard clients
- Own the complete client onboarding journey from kickoff through technical integration, compliance review, and first live transactions
- Troubleshoot integration and payment issues, identify root causes, and partner with Engineering and Product to prevent recurrence
- Drive engagement with existing clients by learning their roadmaps and identifying expansion opportunities
- Work cross-functionally with Engineering, Product, Compliance, Operations, and Sales to deliver world-class customer experience
- Manage CRM, contact center software, and marketing tools to optimize client management and communication
- Build automations, playbooks, and documentation to help the team scale
- Track client health and usage metrics; provide product feedback and trends to shape Conduit's roadmap
Requirements:
- 1–3 years of experience managing fintech or API clients in customer success, implementation, or technical account management roles
- Proven track record of converting customer success into revenue outcomes (expansion, retention, increased transaction volume)
- Ownership mindset; comfort taking projects from 0 to 1 in a startup environment
- Sound judgment on escalation; no hesitation in doing so when needed
- Technical comfort: ability to read API documentation, understand webhooks, use tools like Postman to reproduce issues
- Clear, confident communication with both technical and business stakeholders
- Hands-on experience with CRM and support tools (HubSpot, Pylon, or similar)
- Bonus: familiarity with cross-border payments, stablecoins, or KYB/KYC processes
- Bonus: professional proficiency in Spanish or Portuguese
