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voize is an AI-powered platform that builds AI companions to automate digital workflows for frontline workers in care and healthcare settings. The company has raised $50M in Series A funding (led by Balderton Capital, with backing from HV Capital and Y Combinator) and serves 2,000+ facilities with 200,000+ active users.
As a Customer Success Manager - High Touch, you will own a portfolio of enterprise customers in regulated healthcare environments and serve as their strategic partner throughout their journey with voize. This is a high-touch, high-impact role with significant ownership and autonomy.
Key responsibilities include:
- Owning and managing a portfolio of enterprise customers, acting as their primary strategic partner
- Leading multi-stakeholder implementations in complex, regulated healthcare environments
- Designing and executing train-the-trainer programs that scale across customer organizations
- Translating customer goals into measurable outcomes and compelling value narratives
- Proactively identifying and mitigating implementation risks
- Collaborating closely with Product, Support, Sales, and Technical Support teams to improve value delivery
- Contributing insights, patterns, and process improvements back to the broader team
- Thinking systemically about customer success across multiple accounts and stakeholders
You will work in a fast-growing startup environment where you'll tackle complex challenges, grow rapidly, and make real impact. The role emphasizes ownership, proactive problem-solving, and the ability to navigate ambiguity in a regulated industry where stakes are high and change is difficult.
The company offers a hybrid work setup based in Berlin with flexibility across Germany, stock options, 30 vacation days plus birthday off, Germany Transport Ticket, Urban Sports Club membership, regular company off-sites, and access to learning platforms (Blinkist, Audible).
Requirements:
- Fluent in German (C1+ level) and English, as you will work directly with German-speaking customers
- Comfort with complexity and ability to operate effectively without perfect upfront definition
- Deep empathy for both customers and teammates, balanced with structural thinking and clarity
- Systems-thinking mindset rather than siloed account focus
- Natural ownership mentality; proactive and self-directed
- Experience in enterprise customer success, implementation management, or similar high-touch B2B roles (preferred but not strictly required)
- Background in healthcare, regulated industries, or complex B2B environments is a plus
- Ability to confidently communicate complex technical and organizational concepts to multiple stakeholder levels
