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Payoneer, founded in 2005, is a global financial platform serving over 2,500 colleagues and customers across 190+ countries. The company simplifies cross-border business by removing friction from financial workflows—including global payments, compliance, multi-currency management, workforce management, working capital, and business intelligence.
As Customer Success Manager for the Enterprise segment, you will drive growth and customer success within Payoneer's e-Commerce vertical through strategic account management, business development, and cross-functional collaboration. Your focus will be on maximizing customer value, increasing adoption and retention, and strengthening Payoneer's position in the e-Commerce ecosystem.
Key responsibilities include:
- Oversee and manage existing e-Commerce client relationships, developing long-term partnerships that address client needs
- Proactively strengthen relationships and create new ones to maximize acquisition, retention, and upsell/cross-sell opportunities
- Develop and execute go-to-market strategies for the e-Commerce trade segment, collaborating with analytics teams
- Drive user health metrics, manage day-to-day operations, and scale the team
- Work cross-functionally across the organization to shape business solutions
- Drive industry events and represent Payoneer in relevant forums to build awareness
You bring 5+ years of business development or account management experience, with 2-3 years specifically in e-Commerce. You hold a BA degree (master's preferred) and are fluent in English and Mandarin Chinese with exceptional written and verbal communication skills. You have strong data analysis capabilities, a data-driven mindset, and proficiency in PowerPoint and Excel. You are entrepreneurial, self-motivated, results-oriented, and skilled at working across organizational levels and stakeholder groups.
