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OneStream is building an AI Operating System for Modern Finance, unifying financial and operational data with embedded AI capabilities. As a Commercial Customer Success Manager for EMEA, you will manage a portfolio of approximately 100 Tier 4 digitally-led commercial accounts, serving as a strategic advisor and trusted partner to drive customer adoption, value realization, retention, growth, and advocacy.
This is a digital-first, technology-enabled role where you'll leverage data-driven insights, AI-powered capabilities, structured success programs, and proactive outreach to deliver measurable customer outcomes at scale. While relationships remain central, engagement is primarily delivered through scalable customer success motions including data-driven health monitoring, structured success programs and playbooks, virtual engagement, and digital enablement.
Key responsibilities include:
- Managing your portfolio of commercial customers through the full lifecycle: sales transition, onboarding, adoption, expansion, and renewal
- Acting as a business partner to customers and their delivery teams, understanding their strategy, OneStream contractual agreements, and delivery team arrangements
- Driving customer adoption, satisfaction, and renewal with primary ownership and accountability
- Establishing and executing cadence-based business review meetings
- Identifying and mitigating risks to customer satisfaction, growth, or renewal
- Serving as a customer advocate, championing their requests across OneStream departments (Support, Cloud, Product Management, etc.)
- Developing and sharing knowledge of OneStream's platform and marketplace solutions
- Keeping management informed of portfolio progress and obstacles
The role is home-based but expects a hybrid arrangement with 1–2 days per week in the Amsterdam South office to build in-person collaboration with colleagues, plus occasional customer visits. Occasional travel for customer, company, and industry events is required.
Requirements:
- 3+ years building and managing customer relationships
- 5+ years of professional experience
- Customer Success Manager experience at a SaaS company
- Proven history of keeping customers focused on their desired business outcomes throughout initiatives
- Conceptual understanding of finance processes: Financial Close, Planning, Budgeting, Forecasting, Management Reporting
- Legally authorized to work in the Netherlands without sponsorship
Preferred qualifications:
- Degree in Business, Accounting, Finance, or Information Technology/MIS
- Customer and account management experience
- Management consulting or technology consulting experience
- CPM (Corporate Performance Management) experience as a CSM, consultant, or corporate employee
- Prior experience with CPM systems (OneStream, Oracle EPM suite, Anaplan, SAP BPC, IBM Cognos, or similar)
Key skills and abilities:
- Team player with bias toward action
- Excellent interpersonal and communication skills (verbal and written)
- Strong relationship-building and problem-solving abilities
- Strong organizational and planning skills
- Highly self-motivated and detail-oriented
- Proven analytical and evaluative abilities
- Exceptional customer service orientation
- Ability to manage simultaneous priorities in a demanding environment
