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OneStream is building an AI Operating System for Modern Finance, unifying financial and operational data with embedded AI to help enterprise organizations drive productivity and better decision-making. As a Customer Success Manager (CSM) for the EMEA region, you will manage a portfolio of approximately 60 Tier 3 accounts, with the majority based in France.
You will serve as a strategic advisor and trusted partner to customers throughout their entire journey—from onboarding and adoption through value realization, expansion, renewal, and long-term success. Your primary responsibilities include:
**Portfolio Management:**
- Partner with sales on comprehensive sales transition processes
- Own accountability for driving customer adoption, expansion, satisfaction, and renewal
- Manage and execute customer onboarding processes
- Develop strong working relationships with customers and their delivery teams
- Establish and execute cadence-based business review meetings
- Identify and mitigate risks to customer satisfaction, growth, or renewal
- Keep management informed of progress and obstacles across your portfolio
- Develop and share knowledge of OneStream's platform and marketplace solutions
**Customer Advocacy:**
- Actively listen to customers and help them maximize value from their OneStream investment
- Champion customer requests by collaborating across OneStream departments (Support, Cloud, Product Management, Technical SMEs)
- Serve as a respectful challenger to set and manage customer expectations
- Understand customer contractual agreements (Cloud/SaaS terms, delivery partner scope and timeline)
The role is based in Paris (Levallois-Perret district) with a hybrid arrangement: home-based with 1–2 days per week in the office, plus occasional customer visits. You must be willing to travel up to 50% as required by customer needs.
**Requirements:**
- Minimum 5 years overall professional experience
- At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions used by Finance or IT departments and engaging with senior decision-makers (CFOs, CIOs, CTOs, CISOs)
- Demonstrated ability to keep customers focused on achieving desired business outcomes
- Proven experience building and managing strong customer relationships
- Conceptual understanding of key finance processes
- Fluent in both French and English at business level (required)
**Preferred Qualifications:**
- Degree in Business, Accounting, Finance, Information Technology, or related field
- Background in management consulting or technology consulting
- Hands-on experience with Corporate Performance Management (CPM) solutions
- Prior experience with OneStream, Oracle EPM Suite (HFM, FCCS, PBCS, Planning, Essbase, FDM), SAP BPC, SAP BOFC, IBM Cognos, Anaplan, or other CPM solutions
**Key Skills:**
- Team player with bias toward action
- Excellent interpersonal and communication skills (verbal and written)
- Professional relationship building capabilities
- Strong collaborative problem-solving ability
- Ability to work effectively across organizational boundaries
