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Immuta is the Data Authorization Company, providing the authorization layer for modern data and AI. The platform enables organizations to provision governed access to data by policy, by request, and dynamically for AI agents, helping enterprises maintain security, compliance, and control while making data accessible at scale.
As a Senior Customer Success Manager for EMEA, you will serve as a trusted advisor to enterprise customers across the region. You'll guide customers through the full lifecycle—onboarding, implementation, adoption, optimization, and renewal—helping them achieve measurable business outcomes with Immuta's Data Authorization Platform.
Key responsibilities include:
- Partner with senior customer stakeholders to define desired outcomes, establish success measures, and build actionable adoption roadmaps
- Lead onboarding, deployment, and integration programs across modern data platforms and cloud environments, coordinating internal and customer teams
- Manage enterprise customer relationships across EMEA through the full customer lifecycle, including adoption, value realization, renewal planning, and expansion
- Monitor account health, usage, risks, and customer progress; create mitigation plans and maintain accurate renewal forecasts
- Conduct business reviews, executive sessions, workshops, and enablement programs that communicate value and strengthen adoption
- Advise customers on data governance, access control, privacy, security, and regional requirements, including GDPR and data residency considerations
- Collaborate with Sales, Product, Engineering, Support, and technical delivery teams to resolve blockers and deliver consistent customer experience
- Capture customer feedback, implementation patterns, and market insights to inform product improvements
- Identify opportunities for additional use cases, advocacy, and expansion
- Contribute to regional customer success playbooks and best practices
This is a full-time, remote role reporting to the VP of Customer Success. Travel may be required according to business needs.
REQUIREMENTS:
- 5–8 years in Customer Success, Technical Account Management, Solution Delivery, consulting, or related customer-facing role within enterprise SaaS, cloud, or data-focused environments
- Demonstrated success managing complex enterprise customer relationships across onboarding, adoption, value realization, renewal, and expansion
- Experience working with customers across multiple EMEA countries and understanding of the region's diverse business and regulatory environments
- Working knowledge of modern data ecosystems and cloud platforms (Snowflake, Databricks, Starburst, AWS, Azure, GCP)
- Familiarity with data governance, data privacy, security, access control, GDPR, and data residency concepts
- Ability to develop success plans, interpret customer health and usage signals, manage risk, and connect product adoption to measurable business value
- Strong organization and prioritization skills; ability to coordinate multiple complex customer initiatives and stakeholders
- Excellent written, verbal, and presentation skills; confidence engaging technical audiences, business leaders, and executives
- Proven ability to work effectively across Sales, Product, Engineering, Support, and technical delivery teams in a distributed environment
- Professional fluency in English; additional European languages (German, French, Spanish) are an advantage
- Bachelor's degree or equivalent practical experience
- Strategic, empathetic, proactive, and customer-focused approach with sound judgment
