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Whistic is an agentic risk operations platform that helps security and compliance teams assess, monitor, and manage third-party vendor risk. The platform combines automated assessments, continuous vendor monitoring, and compliance controls to replace slow, manual risk processes with intelligent workflows.
You will serve as a Senior Customer Success Manager reporting to the Director of Customer Success. This is a fully remote role based in the U.S., focused on ensuring customers maximize the value of Whistic's platform while strengthening long-term relationships that drive retention and expansion.
Key Responsibilities:
- Build and maintain strong relationships with key stakeholders at mid-market and enterprise accounts
- Develop and execute strategic success plans for each customer to drive platform adoption, value realization, and growth
- Proactively identify and mitigate churn risks through regular business reviews and health assessments
- Own renewal execution end-to-end, including forecasting, negotiation, and close, with accountability for retention targets within your assigned book of business
- Partner with Sales on expansion opportunities and renewal strategies
- Advocate for customer needs internally by collaborating with Product, Engineering, and Support teams
- Analyze customer usage data to identify trends and opportunities for improvement
- Create and deliver executive-level presentations and business reviews
- Monitor customer health metrics and develop action plans to address concerns
The ideal candidate has experience leading B2B enterprise Customer Success teams in the cybersecurity or SaaS space, a data-driven mindset, and a passion for customer advocacy. Whistic values Extreme Ownership, Customer Focus, Results-Driven execution, and Doing What's Right.
Requirements:
- 3+ years in an enterprise B2B SaaS post-sales role (Customer Success, Account Management, Implementation, or similar)
- Proven track record of managing strategic customer relationships and driving retention and growth
- Strong analytical skills with ability to translate data into actionable insights
- Excellent communication, presentation, and interpersonal skills
- Experience leading executive-level discussions and business reviews
- Problem-solving mindset with ability to navigate complex customer situations
- Project management experience with ability to manage multiple priorities
