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Stadium is a global recognition, swag, and gifting platform used by companies to engage employees, clients, partners, and prospects through premium swag boxes and gifting fulfilled locally in 170+ countries. The company is rapidly expanding its customer experience team and seeking a Customer Success Manager to drive client success and revenue growth.
In this role, you will own the end-to-end customer journey for your book of business, from sales handoff through implementation, onboarding, ongoing success, renewal, and expansion. You'll act as a strategic partner to clients, ensuring they maximize value from Stadium's platform. Key responsibilities include:
- Manage the full customer lifecycle: sales transition, implementation, onboarding, ongoing support, renewal, and expansion
- Develop expert-level knowledge of the Stadium platform and its features
- Guide customers through seamless onboarding, understanding their business needs and driving fast time to value
- Proactively identify account risk, drive adoption and spend, and protect/grow retention
- Own renewals and expansion for all accounts in your book, identifying and prioritizing commercial opportunities
- Collaborate across Stadium teams to execute customer initiatives and goals
- Build strong, trusted relationships with customers, acting as a strategic resource for their needs
- Gather customer feedback to inform product improvements
- Communicate complex solutions and best practices to maximize product adoption
You'll work in a dynamic, fast-paced environment with a product-first, ambitious team focused on continuous improvement. The role offers career mobility, a remote-first work environment, and the opportunity to make meaningful impact at a growing company.
REQUIREMENTS:
- 3+ years of relevant customer-facing experience (customer success, account management, or similar commercially-oriented role); exceptional candidates with less experience considered
- Strong commercial acumen and judgment; ability to identify account risk, spot expansion opportunities, and prioritize a book of business
- Solutions-oriented mindset with proven problem-solving ability
- Strong customer focus and passion for helping people succeed
- Excellent written and verbal communication skills with attention to detail
- Ability to navigate difficult or high-stakes customer conversations with confidence
- Strong listening skills and ability to understand customer situations before providing strategic guidance
- Organized, process-oriented approach to relationship management
- Patient, empathetic, and enthusiastic about diverse customer interactions
- Team player with humble attitude and collaborative spirit
- Excellent professional English communication skills (additional languages a plus)
- Strategic thinking ability to envision and execute long-term goals
- Ability to thrive in dynamic, fast-paced environments
