SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Nox Metals is a Detroit-based technology company supplying aluminum plate, bar, and rounds to aerospace and defense manufacturers, using software and automation to accelerate metal delivery beyond industry standards.
You will own the complete customer experience after the sale, transforming one-time buyers into long-term partners. Your responsibilities include:
- Manage the full post-sale customer lifecycle: orders, shipments, issue resolution, and renewals
- Own retention and expansion metrics across your account portfolio with clear KPI targets
- Track active orders in real time across all accounts, monitoring status, dock dates, exceptions, and customer expectations
- Serve as the primary point of contact for customers—first call for urgent issues, escalations, and relationship needs
- Manage customer-facing technical support across internal platforms (Gondor and NOX NEST), including user training and adoption
- Proactively identify and surface operational issues (late mill loads, failed inspections, dock conflicts) before customers experience them
- Conduct customer business reviews covering performance, upsell opportunities, feedback, and relationship strengthening
- Coordinate across operations, supply chain, quality, and shipping teams to ensure every commitment is met
- Bring customer insights and feedback back to product, engineering, and operations teams
- Partner with outside and inside sales teams on account expansion and growth opportunities
Requirements:
- 3 to 5+ years of experience in customer success, account management, or post-sale roles, ideally in metals, manufacturing, logistics, or B2B SaaS
- Proven track record of owning retention and expansion with demonstrated success hitting KPIs
- Strong relationship-building skills across buyers, operations leaders, and engineering contacts
- Proficiency with AI tools, CRMs, and customer portals
- Strong analytical and detail-oriented mindset with organizational discipline to manage dozens of accounts simultaneously
- Customer-obsessed mindset, ability to perform under pressure, and willingness to do unglamorous work
Nice to have: metals, machine shop, aerospace, or defense account experience; CRM or customer portal expertise; forklift or crane certification.
