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Salary: USD 102,000 - 138,000 / annual
Monday.com is seeking a Technical Customer Success Manager to join its Customer Success team in New York (hybrid). The company is a $1B+ ARR AI work platform serving 250,000+ customers globally, helping teams automate, build, and scale their operations.
In this role, you will serve as a strategic advisor and architect of digital transformation for monday.com's most ambitious B2B clients. Rather than managing accounts transactionally, you will bridge business goals and technical execution, guiding customers from tool adoption into business transformation.
Key responsibilities include:
- Champion AI-led transformation by advising clients on leveraging the AI suite to automate workflows, generate insights, and scale operations
- Develop deep client trust through technical aptitude and comprehensive platform knowledge, reducing uncertainty about AI's impact on business outcomes
- Provide strategic architecture consulting to connect complex business challenges with sophisticated automated solutions
- Navigate client organizations to uncover high-impact digital transformation and AI adoption opportunities
- Leverage behavioral data and product usage insights to drive expansion and technical maturity
- Lead deep-dive technical consultations and workshops focused on scaling, not just how-to training
- Represent the technical voice of the customer to Product and Engineering teams, influencing AI and integration roadmap decisions
- Collaborate cross-functionally with Consulting and Product teams to identify upsell and expansion opportunities rooted in technical solutioning
Monday.com offers competitive compensation, benefits, bonus potential, equity eligibility, monthly stipends for food/wellness/commuter support, dedicated learning and development, and a global work environment across New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more.
REQUIREMENTS:
- 3+ years of experience in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting
- Technical literacy: understanding of APIs, data flows between systems, and integration troubleshooting
- Deep interest in generative AI landscape with proven ability to translate AI capabilities into tangible business value
- Change management experience: proven track record guiding large organizations through software transitions or process overhauls
- Executive presence with superb communication skills and ability to establish technical credibility with stakeholders and C-suite
- Analytical mindset: comfort using data to segment business and identify high-impact opportunities for clients
- Adaptability and positive, high-energy attitude to thrive in fast-paced, evolving technical environment
- Bonus: prior strategy consulting experience or background in business process mapping
