SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Dexory is redefining warehouse automation through AI, robotics, and real-time data. As a Customer Success Manager, you will be instrumental in ensuring key customers derive maximum value from DexoryView, the company's data-driven platform for warehouse operations.
You will act as a strategic advisor and relationship manager for a portfolio of key clients, guiding them through onboarding, platform adoption, and delivery of measurable business outcomes. This is a hybrid role based in the UK with regular travel to client sites across the UK and Europe (estimated 1+ day per week). You will engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView and help unlock the full value of their data.
Key responsibilities include:
- Leading customer onboarding as the primary point of contact for smooth, value-driven implementation
- Developing strong relationships with key stakeholders at all levels and aligning DexoryView capabilities to their strategic goals
- Delivering customer training and workshops both onsite and virtually
- Creating and managing Success Plans that map business goals to platform usage with clear KPIs and milestones
- Monitoring account health through usage data, feedback, and engagement signals to proactively address risks and drive retention
- Owning customer renewals and upsell opportunities, identifying ways to expand usage
- Collaborating with Sales, Product, and Engineering teams to ensure customer voice is represented
- Gathering and reporting customer feedback to shape product development and enablement strategies
You will work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights and troubleshooting deployment issues.
Requirements:
- Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company
- Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth
- Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders
- Comfort working with data-driven insights and ability to interpret and explain high-level warehouse or operational metrics and trends
- Experience delivering onboarding, training, and customer-facing workshops both in person and virtually
- Highly proactive, organized, and able to manage multiple client relationships and priorities simultaneously
- Willingness to travel frequently across the UK and Europe to support client relationships (1+ day per week)
- Ability to work comfortably with dashboards and back-end systems to track usage trends and troubleshoot problems
- Right to work in the UK (no sponsorship or relocation provided)
