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Checkmarx is seeking a Customer Success Manager to serve as the trusted advisor ensuring enterprise clients not only adopt the Checkmarx application security platform but thrive with it. You will own the end-to-end client relationship, driving adoption, measurable value, and long-term partnerships with security-conscious enterprises.
Key Responsibilities:
- Serve as the primary point of contact for a portfolio of clients, building relationships from practitioner to executive level
- Understand each client's definition of success and ensure Checkmarx solutions directly map to their business goals
- Develop and execute success plans with clear goals and milestones, tracking health and engagement metrics
- Lead quarterly business reviews (QBRs) and strategic business reviews (SBRs) demonstrating quantified value and expansion opportunities
- Own the client experience from onboarding through stabilization, adoption, and renewal, coordinating handoffs between internal teams
- Monitor usage trends, sentiment, and health indicators; proactively resolve issues and manage escalations
- Act as the connective tissue between Support, Technical Account Management, Product, Training, Professional Services, and Account Management
- Conduct focused client meetings, maintain current documentation, and identify process improvements
- Build deep product knowledge of the Checkmarx platform and application security landscape to guide strategic client conversations
This role is ideal for someone who excels at building relationships, solving problems before escalation, and translating product usage into measurable business outcomes.
