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Bild AI is an AI-powered takeoff platform for construction, specifically focused on Division 8 (doors, frames, and hardware). The platform helps distributors across the US automate blueprint reading, cost estimation, and permit applications, integrating with industry-standard ERPs like Comsense, AVAware, eMullion, ProTech, and TOAD.
As the first dedicated Customer Success Manager, you will own the entire customer success function for Division 8 distributors. Your responsibilities include:
- Managing a book of Division 8 distributor accounts and conducting weekly check-in calls
- Onboarding and training estimators on Bild AI and Bildy, ensuring smooth integration with their existing ERP systems
- Traveling 2-4 times per month to customer sites to conduct in-person trainings, observe workflows, and understand how their operations flow from drawings to ERP
- Translating customer feedback and pain points into product requirements for the engineering team
- Monitoring account health metrics and usage patterns to identify at-risk accounts early and prevent churn
- Designing scalable customer success processes (cohort trainings, office hours, video tutorials, in-product guidance) that maintain engagement as the customer base grows to 50+ and 100+ accounts
You will be a hands-on individual contributor focused on deep customer relationships and industry expertise rather than team management. The role requires strong communication, empathy, and the ability to listen and translate customer needs into actionable insights.
REQUIREMENTS:
- 3+ years of experience in Division 8 (estimating, detailing, project management, or inside sales)
- Hands-on experience with at least one of: Comsense, AVAware, eMullion, ProTech, or TOAD
- Ability to read door schedules, hardware sets, and specifications independently
- Track record of being the go-to person for software troubleshooting and training new team members
- Hunger to learn the full industry as an individual contributor, not to manage a team
- Strong communication skills with empathy and honesty
- Willingness to embrace operational "schlep" and hands-on work
BONUS QUALIFICATIONS:
- DHI coursework, DHT, or AHC certification
- Prior experience with Bild AI or other AI takeoff tools
- Experience training other estimators or new hires
- Impact-driven mindset
LOGISTICS:
- SF-based or willing to relocate (company provides relocation support)
- Travel required: 2-4 trips per month
- Full-time position
- Interview process includes 15-30 min intro, 1-2 hour interview, and 2-3 day paid work trial with real customers
