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Root Global is Europe's leading primary data collection platform for food & beverage companies, helping enterprises measure and reduce farm-level emissions. With over €10m in funding raised in its first two years, Root works with some of Europe's largest F&B players to address Scope 3.1 emissions—the vast majority of food-related greenhouse gas emissions that originate from farms.
As Customer Success Manager - Agriculture, you will own a defined customer portfolio and serve as the primary point of contact and trusted advisor for Root's enterprise customers. Your mission is to drive customer success by ensuring smooth project execution, maximizing tool adoption, and building strong, trust-based relationships that generate long-term value and advocacy.
Key responsibilities include:
- Owning the success of your customer portfolio, guiding customers through critical milestones (onboarding, data collection, verification, reporting, reduction readiness) and ensuring they realize the full value of the Root Platform
- Planning and executing customer projects end-to-end, driving primary data coverage at scale through increased user engagement and data completion, serving as the first point of contact for agricultural users when needed, and ensuring high data quality and on-time delivery
- Designing and running farmer-facing enablement programs, including digital webinars to drive participation, improve data quality, and build trust at the farm level
- Collaborating with Account Management to relay customer feedback and build trust-based relationships that drive retention and advocacy
- Collaborating with Product to translate practical farming knowledge and farmer needs into actionable product feedback and farmer-facing recommendations
You will work from Root's Berlin office five days per week in a fast-paced, early-stage environment where attention to detail and proactive problem-solving are essential.
Requirements:
- Agricultural background: practical farm experience, agricultural studies, or prior work with agricultural users (advisors, cooperatives)
- Hands-on and detail-oriented; thrive in fast-changing, early-stage environments; able to juggle multiple tasks and ensure nothing falls through the cracks
- First experience in Customer Success, Operations, or other fast-paced environments where you supported or executed customer-facing processes end-to-end
- People-centric and proactive; empathetic, approachable, and able to communicate clearly while keeping customer outcomes and business priorities in mind
- Comfortable working with data in Excel and digital platforms, with an eye for completeness and consistency
- Fluent in German and English; additional languages (Polish, French, Portuguese, Spanish) are a plus
- Available to work from Berlin office 5 days per week
