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Salary: USD 108,000 - 130,000 / annual
Carrot Fertility is the leading global fertility and family care platform serving over a thousand multinational employers, health plans, and health systems across 195 countries. The company has received recognition from Fast Company, CNBC, and other leading outlets for healthcare innovation.
You will serve as the primary point of contact for health plan customers, managing a portfolio of accounts and acting as a trusted advisor to plan account, product, and clinical stakeholders. This is a strategic role focused on retention, member engagement, and demonstrating measurable value to large payer organizations.
Key responsibilities include:
- Owning a portfolio of health plan accounts and serving as the primary point of contact for multiple stakeholders
- Driving retention and renewal outcomes by proactively identifying risks and building action plans aligned with payer procurement cycles
- Increasing member engagement and program utilization through data-informed recommendations and regular business reviews
- Presenting program value, outcomes, and cost-savings data to health plan leadership through clear storytelling and executive-ready presentations
- Partnering cross-functionally with Sales, Implementation, Business Intelligence, Legal & Compliance, and Member Success teams
- Identifying and supporting expansion opportunities within existing relationships in partnership with the Health Plan Sales team
- Contributing to customer success playbooks, processes, and best practices as the Health Plans segment scales
Success in the first 12–18 months means building trusted, multi-threaded relationships across your portfolio; delivering consistent retention and renewal results; increasing member engagement through proactive recommendations; establishing regular business reviews with payer-ready reporting; and contributing at least one scalable playbook or process improvement adopted across the segment.
Requirements:
- Bachelor's degree
- 6+ years of professional experience in Customer Success, Account Management, or client services roles in health plan, payer, or healthcare benefits space
- Experience working with or within health plans, with understanding of how payers evaluate, launch, and manage partner programs
- Track record of successfully managing complex, multi-stakeholder relationships and projects across simultaneous workstreams
- Clear, empathetic communication skills with comfort presenting to plan leadership and executive audiences
- Enthusiasm for Carrot's mission and eagerness to join a collaborative team
Nice to have:
- Existing relationships within national or regional health plans
- Familiarity with payer operations such as clinical program integration, network strategy, or utilization and outcomes reporting
- Experience with Salesforce or another CRM
- Strong analytical, writing, and communication skills with attention to detail
- Comfort navigating ambiguity in a growing segment; highly organized and self-motivated
- Willingness to travel for customer meetings and industry conferences
